LoveToKnow HomeImprovement:AllComments

From LoveToKnow HomeImprovement

Comments

One of my Pella French Door Locks can not be locked. It seems that turning the thumb-turn node to lock position can not secure the lever from being pull down. Any suggestion on how to fix it or replace will be appreciated.

Thanks

-- Contributed by: Benny

Hi Carol - I'm so sorry to hear of your disappointment with the hardware finish. Thank you so much for sharing your experience with Pella.

-- Contributed by: WendyMichaels

We are very disappointed with the finish on the hardware. It looks quite awful and is very expensive to replace.

-- Contributed by: carol farineau

Thank you for your comment - it's interesting to learn that door handle replacements are so difficult to find and expensive. Appreciate the warning to readers!

-- Contributed by: WendyMichaels

we recently purchased and installed a pella three point lock patio door. at which time we were unaware of the style of lock mechanism. We were very dismayed to find out that door handles are hard to come by and very expensive. I would recommend looking elsewhere for another manufacturer

-- Contributed by: Enter your name here

Hi James - Thank you for bringing this french door weakness to our attention. I do hope that Pella remedies the situation.

-- Contributed by: WendyMichaels

Hi Ron - thank you so much for your insight about the french doors. It's always helpful to get first-hand experience feedback from our site visitors.

-- Contributed by: WendyMichaels

04/17/09 I have three pairs of Pella French doors and two single doors, all with full-length glass. The three-point lock is integral to Dade-County-approved Pella HurricaneShield impact-glass doors, so that the whole door, frame and glass, is intruder-resistant. The one weakness is that the vertical rod which operates the top and bottom points of the three-point lock prevents the installation of a second lock. With only one cylinder, and a bumpable one at that, that cylinder is the Achilles heel of an otherwise very secure door system. Replacement of the Pella cylinder with one which cannot be bumped is essential for real security. I have discussed this concern with Pella Customer service, which acknowledged the problem. Pella needs to address this weakness.

-- Contributed by: James Bullock

I have two sets of pella french doors installed on the patio. when my wife would squirt the hose on them to wash them down, they'd ALWAYS leak at the top. And where water leak, AIR leaks. The service tech ordered new gaskets. Turns out it wasn't the gaskets at all. The worker who came to install the gasket said the 3 point lock is an important part of the gasket system. Sure enough now that I use the 3 point lock ALL the time, they don't leak. Bottom line...be sure the 3 point lock is always engage to get the maximum thermal benefit from the doors.

-- Contributed by: ron knight

I think you can go to the Pella website, click on Support Center, then Request Service and Parts, and they can probably hook you up with new lock hardware.

-- Contributed by: Sarah White

I have the 3 point lock system on my pella french entry doors and the finish is pealing. Is there a replacement set to update the hardware? Thank you.

-- Contributed by: clarke crawford

I just installed my Pella exterior french doors. The only problem is they they don't seem to lock. Nothing happens when I turn lock. They have the three lock system. I took the door handle off and tried to turn the lock with a scred driver but but that didn't work either. Is there a trick to getting the door to lock?

-- Contributed by: mike
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